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C2X EMV Reader Setup

The BBPOS Chipper C2X EMV device provides a new way to accept credit cards at the Pos. Featuring EMV Chip Insert, Tap to Pay, Apple Pay and Google Pay, C2X is a Bluetooth device that works with your Cash Manager for Mobile Pos App.

The following document will guide you through set up and configuration of your C2X device for use with Cash Manager for iPad.


What's In the Box


Label your Device(s)!

It is recommended that you label your C2X with the last 4 digits of the C2X serial number as this is how you will identify your C2X during the pairing process.


Charging the C2X

C2X is charged via the Micro USB cable that comes in the box

Charging LED indicators:

On/off Switch

Turn on: LED Indicators: Green, then Red, then Blue, then slow blinking Blue
Turn off: Press and hold to turn off


C2X Features


Getting Started

  1. Update your merchant profile to support C2X (Wine Software will do this for you)
  2. Add C2X to your Cash Manager device list
  3. Pair C2X with Cash Manager
  4. Start Using C2X



Add C2X to your Cash Manager device list

Note: The C2X device is only supported on Cash Manager for Mobile. To use EMV with Cash Manager for Windows, you need to purchase a separate non-integrated EMV terminal. Contact us for more info.

It is recommended that you label your C2X with the last 4 digits of the C2X serial number as this is how you will identify your C2X during the pairing process.

The C2X EMV Reader is a Bluetooth device that needs to be configured and paired with Cash Manager before use.

Open the Point of Sale Program Editor from Back Office Point of Sale menu:

  1. Click Add/Remove Devices from the Configure Menu and click the Add/Remove Devices button
  2. Choose a Register to define from the drop-down list at the top of the page
  3. On the blank line at the bottom of the device list, select the following values:
    • Device: EMVCardReader
    • Port: Bluetooth
    • MFG: BBPOS
    • Model: C2X
  4. Click Save to save the device list
  5. Repeat the above steps for each register that will have a C2X device
  6. Close the Cash Manager Program Editor

Notes:

Refresh Device Settings in Cash Manager

  1. From the Cash Manager sales screen, choose MENU... | Settings
  2. Tap Device Settings
  3. Tap Refresh - You should now see the EMVCardReader in your device list
  4. Tap Save
  5. Tap Done

Pair C2X with Cash Manager

Pairing your C2X is automatically performed the first time you use the device with Cash Manager.


To pair:

  1. Make sure the C2X you want to pair to is turned on and near the iPad
  2. Sell an item (any item with a price will do)
  3. Tap Finalize
  4. Tap Credit Card
  5. Tap EMV
  6. You should see a message "Scanning for EMV devices..."
  7. If only one device is detected, Cash Manager will automatically connect to that device
  8. If multiple devices are detected, you will be presented a list by serial number. Tap the device you want to pair to
  9. Once a device is paired, the EMV screen will show a green banner at the bottom showing the serial number of the device it is connected to
  10. Tap Cancel to back out of the transaction and cancel the transaction completely
  11. Your C2X is now ready for use!

Once paired, Cash Manager will remember the C2X device it is paired to.


If you are already paired to a C2X and want to pair to a different C2X

Pairing to a different C2X is very much like the pairing instruction above.
  1. Make sure the existing paired C2X is either turned off or out of range
  2. Follow the pairing instruction above

Next steps:

Using C2X with Cash Manager




Frequently Asked Questions


Does the C2X device have to be charged?

Yes. C2X comes with a Micro USB cable and can be plugged into any powered USB port to charge.

How long does a full charge last?

A fully charged C2X can support 800 EMV transactions, 5000 magnetic swipe transactions, or 1000 EMV contactless transactions.

Can I share a C2X across multiple iPads?

C2X is paired to a specific iPad via Bluetooth and therefore cannot be shared.

Can I use BOTH a MagTek card swipe and C2X that is connected to my iPad?

Yes, Cash Manager supports BOTH card readers connected to the iPad simultaneously.

How do I set up the C2X to work with my Cash Manager iPad App?

You need to setup the C2X device for each iPad that will use it, then pair it with Cash Manager. See the setup section of this document.

Does C2X work with Cash Manager for Windows?

C2X is only implemented for Cash Manager for iPad. For Windows Cash Manager EMV capability, a stand-alone (non-integrated) EMV terminal would have to be purchased.

Why can’t I swipe a card using C2X?

C2X has a card swipe but limits its use to non-chip cards only. If you try to swipe a chip card, you will get a message that reads: "InsertSwipeOrTryAnotherCard". In these cases, insert or tap the card instead.





Troubleshooting


The C2X is not being recognized by my Cash Manager App

Make sure the C2X has been defined for your register #, is turned on, in range and paired.

When I swipe a card, I get the message: “InsertSwipeOrTryAnotherCard”

C2X has a card swipe but limits its use to non-chip cards only. If you try to swipe a chip card, you will get this message. In these cases, insert or tap the card instead.


BBPOS Chipper OTA iPad App


The BBPOS Chipper OTA (Over The Air) app can be downloaded from the App Store. Search for "Chipper OTA".


The Chipper OTA app can be used to:

You may be asked to download this app by our support team to help identify your C2X device and its characteristics.


LED Indicators



LED Indicator


NFC LED Indicator


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